Frequently asked questions

Your first mobile-responsive design draft is delivered within 72 hours of your completed, paid onboarding, or we take 50% off your setup fee. Here is exactly what that means.

What the 72 hours covers.

The 72 hours covers your first mobile design draft only. That draft is a private preview for you to review and mark up. It is not a finished, live website.

When the clock starts.

The clock starts only after both of these are true: your onboarding form is complete, and your setup fee is paid. If one happens before the other, the clock starts at whichever happens last.

When the clock pauses.

The clock pauses any time we are waiting on you for something we need to build your draft, including:

• your photos, logo, or written content;
• access to your domain or DNS settings; or
• for a Site Migration & Refresh, logins to your current website.

The clock starts again when we receive what we asked for.

What is quoted separately.

Online stores, large migrations, and custom features are scoped and quoted separately. They are not part of the 72-hour first draft.

When you can edit your site.

Your site editor is turned on after you approve your draft. It is not part of the 72-hour window.

After the draft.

Revision requests happen after the first draft and fall outside the 72-hour window. Your site goes live after you approve it.

How you get the 50% back.

If we miss the 72-hour first draft, half of your setup fee is refunded to your original payment method. We issue the refund within 1 business day of the missed deadline; your bank may take 5–10 business days to show it.

If we miss the 72 hours.

These terms are quoted from our Terms of Service:

"The 50% off the setup fee is the customer's only remedy for a late first draft, and the 72-hour clock pauses while we wait on content, logos, approvals, domain or DNS access, or old-site logins from the customer."

"Setup fees are non-refundable once work has started, except the 72-hour remedy above. If work has not started, a full refund if requested within 3 days of payment. Monthly or hosting plans can be cancelled anytime and stop billing from the next billing cycle, with no partial-month refunds."

Questions? Email sales@s3mediateam.com.